Digital Lebanon:

Kimberly Johns is a Senior Public Sector Specialist in the Governance Global Practice covering the Middle East and North Africa region.  She is also the Task Team Leader of the World Bank Group’s GovTech Global Partnership. Her work focuses on digital governance, service delivery and citizen engagement.

She has 15 years of experience working on topics of institutional and policy reform. Since joining the World Bank Group in 2007, she has led investment projects focusing on e-government and service delivery in Europe and Africa and contributed to a number of reports targeting governance issues including administrative burden, accountability and corruption.

Before coming to the World Bank Group, Kimberly worked in the private sector as an ICT programmer and database administrator developing online applications in Chicago, Illinois.

Kimberly holds a Ph.D. in Public Administration (specializing in Science, Technology and Information Policy and Research Methods) from the University of Illinois at Chicago and a Master of Science in Public Service Management from DePaul University. She has published on topics of digital citizenship and has lectured at the graduate level on topics of policy design and analysis, policy implementation and research methods for public service.